Ilford House Clearance Accessibility Statement

We are committed to making all aspects of our Ilford house clearance service accessible and inclusive. Our goal is to ensure that everyone in the Ilford area can access information about our clearance work and arrange home clearance without barriers. We provide clear, easy-to-read information and make reasonable adjustments for people with diverse needs. In practical terms, that means considering mobility, sensory and cognitive accessibility at every stage of a clearance.

Our digital and on-site practices are designed to meet WCAG 2.1 AA standards where applicable. We implement structural HTML headings, meaningful link text, and semantic markup so screen readers can present content clearly. We continuously review the accessibility of our online booking and information pages to reduce friction for people using assistive technologies.

We prioritise assistive technology compatibility. This includes support for screen readers, appropriate ARIA roles, and focus management so users know where they are on a page. We also test keyboard navigation and interactive controls to ensure the entire experience — from requesting a quote to final collection — is operable without a mouse.

How we support accessible Ilford clearance operations is detailed below in plain language. We aim to provide services for the whole community, including older residents, people with sensory impairments, and those with mobility limitations. Our teams are trained to follow accessibility-aware processes when working in homes or communal properties.

How we meet accessibility standards

We take a structured approach to accessibility and inclusion. Key features include:

• Screen-reader support — semantic HTML, clear alt text for images, and labelled form controls;
• Keyboard navigation — logical tab order, visible focus indicators and operable controls;
• Readable content — plain language summaries and consistent headings to help scanning;
• Colour contrast and scalable text to aid low-vision users;
• On-site adjustments — clear pathways, safe handling procedures and respectful communication.

We monitor accessibility across both our house clearance Ilford operations and our communications. Regular checks include automated testing, manual keyboard and screen-reader walkthroughs, and real-world observations during on-site visits. Continuous improvement is central to our approach: we log issues, prioritise fixes, and update processes to reduce repeated problems.

If you require information in an alternative format — for example large print, audio recording, or a simplified summary — we will provide it on request. Please state any reasonable adjustments you need before or during a booked clearance so our team can plan and deliver services safely and effectively. We aim to be responsive and respectful when arranging adjustments for home clearances in Ilford.

Reporting barriers and making accessibility requests: to request adjustments or to report accessibility barriers across our Ilford clearance services, please contact our accessibility team using the contact channels provided in our normal communications. We will acknowledge requests promptly and aim to resolve or plan reasonable adjustments within a few working days. If you need help making a request, let us know and we will assist.